Privacy Policy

Privacy Policy

Last updated: June 2026

Heatfix Services Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you visit our website or use our services.

Who We Are

Heatfix Services Ltd
73 Glenmoor Road
Poole, BH22 8JQ
United Kingdom
Telephone: 07773 332006
Email: info@heatfixservices.com

Information We Collect

We may collect the following information when you contact us or use our services:

  • Name and contact details (email address, telephone number)
  • Property address (for site visits and quotations)
  • Information about your heating requirements and property
  • Any other information you provide via our contact form or correspondence

How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotations
  • Carry out heating installation, repair and maintenance services
  • Communicate with you about your project
  • Comply with our legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following bases:

  • Contract: Where processing is necessary to perform a contract with you (e.g. carrying out heating installation work)
  • Legitimate interest: Where processing is necessary for our legitimate business interests (e.g. responding to enquiries)
  • Consent: Where you have given us explicit consent

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Project records and invoices are typically retained for 7 years in accordance with UK tax law.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Request transfer of your data
  • Withdraw consent at any time

To exercise any of these rights, please contact us at info@heatfixservices.com.

Cookies

Our website uses cookies to improve your experience. By continuing to use our website, you consent to our use of cookies. Essential cookies are used for site functionality. We do not use third-party tracking cookies.

Third Parties

We do not sell, trade or transfer your personal information to third parties unless required by law or necessary to carry out our services (e.g. sharing your address with a parts supplier for a specific repair).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@heatfixservices.com
Telephone: 07773 332006
Address: 73 Glenmoor Road, Poole, BH22 8JQ